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How 999bo Handles Your Personal Data

This privacy policy sets out exactly what data 999bo collects when you open an account, deposit via bKash, Nagad or Rocket, and use the lobby — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment privacyNo third-party data salesYour right to request deletionBangladesh-relevant data handling
999bo How 999bo Handles Your Personal Data
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is not a single step — it runs through every part of how your account data is stored and accessed on 999bo. From the moment you register and link a payment method, your data sits behind SSL encryption and access controls that limit which internal systems can read it. Here is how that works in practice across four areas.

Cookies and Session Tracking

We use cookies to keep you logged in and remember your lobby preferences. You can adjust cookie settings in your browser at any time without losing your account access.

Account Security

Your account is protected by password and OTP verification. If we detect an unusual login attempt — different device or location — we may ask you to confirm via your registered phone number.

Data Retention Policy

We keep your account data while your account is open. After closure, we retain only what applicable rules require. You can request a summary of your retained data at any time.

Third-Party Access Controls

Payment processors handling bKash, Nagad and Rocket transfers receive only the data needed to complete your transaction. We do not sell your data to marketing or analytics companies.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold about you, request a correction, or raise a concern about how your information has been handled, our support team is the right starting point. You can reach us through live chat inside your account, by email, or through our help desk — responses cover data requests, wallet verification queries and account security concerns. All privacy-related requests are handled separately from general support tickets and routed to the team responsible for data management.

Team online

Live Chat

Open your account dashboard and start a live chat session. State that your query is a privacy or data request and it will be routed correctly.

Email Support

Send your data access or deletion request by email with your registered phone number and the payment method on file — bKash, Nagad or Rocket.

Help Desk Ticket

Submit a help desk ticket marked as a privacy concern. Include your account ID so we can locate your data records without delay.

Common Questions About Your Privacy on 999bo

These are the questions we get most often about data, account privacy and your rights. If your question is not here, open a live chat or email our support team with your account details.

We collect your name, phone number, email address and the payment method you register — bKash, Nagad or Rocket. We also log device and session data to keep your account secure.

Your bKash, Nagad or Rocket transaction data is shared only with the payment processor needed to complete your deposit or withdrawal. It is never sold or passed to advertisers.

Submit a data access request through live chat or email with your registered phone number. We will confirm what records we hold, subject to your local law and eligible regions.

Yes, where your local law permits it. Send a deletion request via email or the help desk. We will process it and confirm once complete, retaining only what applicable rules require.

We use cookies to maintain your login session and remember lobby preferences. You can manage or disable cookies in your browser settings without losing your saved account details.

Contact our support team immediately via live chat or email, marking it as a privacy concern. Privacy requests are handled by a dedicated team separate from general account support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.